- Network Operation and Maintenance
- Risk Management
- Fund Management
- Information Security
- Professional Qualification Certification
- Legal Affairs
- Customer Service
- Data Processing
24*7 network monitoring system with second-level alarms for malfunction
Double machine rooms internet and application framework
Multilevel guarantee of “first-line”, “second-line” and experts
Change management, fault management, and pre-arranged planning drill mechanism
Comprehensive risk control strategies and measures for Fintech, e-commerce, shipping, industry platforms
Risk control system before, during and after the entire customer lifecycle
Real time risk transaction monitoring system that flags unusual transactions for review
Compliance with Central Bank’s checking mechanism of excess reserve
Ledger management of excess reserves and owned funds
Real time payment connections with 300 commercial banks leading to 2-hour transfers
Can process 10 million transactions daily
System detection for non-financial institution payment business
System certification for non-financial institution payment business
ADSS detection for acquirer account information security management standard
Member unit of China National Vulnerability Database (CNVD)
Information security technology information system security grade protection
Member of Anti-Phishing Alliance of China (APAC)
Member of Internet Finance Security Alliance
Contact unit of Beijing Public Security Bureau Internet Security Corps
Project Management Professional (PMP) authentication (46 employees)
ISO 27001 Internal Auditor authentication (48 employees)
US Certified Management Accountant (CMA) (3 employees)
UK Chartered Account (ACCA) (1 employee)
International Certified Information Systems Auditor (CISA) (1 employee)
Cisco Certified Internetwork Expert (CCIE) (1 employee)
13 years experience on legal compliance and legal affairs of mobile and internet payment
Legal service program planning for 50 Fintech customers
Legal risk cases shared in regular meeting each quarter
24*7 with service handling as many as 7500 times per day
Online customer service system (4001125881, website, Weibo, WeChat, Client-side, email and other service interfaces)
Annual customer satisfaction survey finds more than 95% positive response and 93% call completion rate
Multi-level customer service system to meet the needs of merchants, mobile operators and banks
Data processing system: 2,500 TB of dedicated storage that indexes more than 7,000 key statistics
Data exchange system: based on Kafka, Redis, Flume, HDFS, and PostgreSQL DB, 1000 GB average daily handling capacity
Big data platform: Hasoop online clustering
Data integrating management: data model construction, ODS construction and optimization, data warehouse DW construction, and data quality management